Terms of service
Supplemental Provisions
Adopted on October 12, 2022
Amended on September 1, 2025
Tsuchiya Kaban CO., LTD. (hereinafter, "the Company") operates the cross-border website "Tsuchiya Kaban Global - English -" (hereinafter, "the Site") and defines the Terms of Use (hereinafter, "the Agreement") as follows:
Before using the Company's Site, please read the following terms set forth herein. The use of the Site shall be deemed as accepting the terms of this Agreement.
Article 1 Purpose of this Agreement
1. This Agreement stipulates (1) the rights and obligations of the Company and people who access the Site (hereinafter, "Customer" or "Customers") and (2) conditions related to the use of the Service (defined in Article 3).
2. The Customer acknowledges that the terms set forth in this Agreement between the Company and the Customer shall come into effect at the time that the Customer uses the Service (purchase of a product via the Service).
Article 2 Amendments
1. The Customer acknowledges that the Company may from time to time amend all or part of the Agreement without the prior consent of the Customer in the following cases: the amendment conforms to the interests of the Customer, the amendment is necessary, and/or if the Company decides such amendment is reasonable considering the amended contents and other factors affected by such amendment.
2. The Company shall make a public announcement or notification in advance to the Customer in the manner that the Company deems appropriate (e.g., through the Site, e-mail, etc.).
3. When all or part of the Agreement is amended, only the amended terms shall apply when using the Site, and Customers shall conform only to the amended terms.
Article 3 The Service
1. The Service means the service provided by the Company to the Customers through sales of its products (hereinafter, "Products") and any other services related to the Products.
Article 4 Members
1. The term "Member" as it is referred to in this Agreement shall mean those who:
- Acknowledge the terms of this Agreement
- Applied for registration as a member of the Site
- Have been approved by the Company
Article 5 Membership Registration
1. A Customer who wishes to become a Member shall register themselves by accessing the Site and following the procedures prescribed by the Company for providing the required information on the membership registration page. Registration submitted by an agent shall not be accepted.
2. Upon clicking "CREATE MY ACCOUNT" on the membership registration page, the membership registration shall be considered complete. Please note that the membership program are automatically applied when you register as a member. Please click here for the terms of membership program.
3. The Company may at its discretion cancel the registration if an applicant for membership corresponds to any of the following and such facts become known by the Company:
- The applicant has breached the Agreement with the Company in the past, and the applicant's membership was terminated as a penalty
- A false statement has been included in the application information
- The applicant has in the past, delayed fulfilling their obligation to make payments, failed to receive the Product for a long period of time, and/or refused to return or exchange a product, or gone into other defaults related to the Services provided by the Company without just cause
- The membership application is determined to have been completed by an agent as described in Paragraph 1 of this Article
- The applicant has performed prohibited acts in the past (specified in Article 15 of this Agreement)
- Other reasons, if the Company determines them to be reasonable upon operating and managing the Site
Article 6 ID and Password Management
1. Members shall be responsible for saving and safeguarding the ID and password they set when registering for membership on the Site.
2. Without the prior consent of the Company, Members shall not transfer, sell, pass on, lend, disclose, or leak their membership ID or password to a third party.
3. Members shall immediately notify the Company of any unauthorized use of the Member's account known or suspected by the Member.
4. Members shall be solely responsible for failure to adequately safeguard their membership ID or password, its misuse and/or erroneous use, and damages resulting from its unauthorized use by a third party. However, the Company shall assume responsibility for any damage incurred by the Member due to factors attributable to the Company.
Article 7 Change of Registration Information
1. If changes occur to all or part of the registration information submitted to the Company, the Member shall immediately submit the changes according to the method specified by the Company, and warrant that the registration information is up-to-date.
2. In the absence of such changes, the Company shall conduct operations based on the Member's registered information and all these operations shall be deemed correct and effective.
3. The Company shall incur no liability for damages caused to Members who have not properly submitted changes to their registration information unless such damage is attributable to the Company.
Article 8 Suspension of Use of the Service and Cancellation of Membership
1. The Company may at its discretion suspend the use of the Service, terminate the membership, or take any other measures deemed appropriate by the Company under any of the following circumstances without advance notice. The Company shall have no obligation to disclose the reasons for such measures to the Customer.
2. Even in cases in which the Company suspends or terminates a membership, any Customers subject to such measures will not be exempt from liability, such as payment obligations, that have already occurred due to the use of the Service or other terms of this agreement.
3. Circumstances warranting suspension or termination:
- The membership was revoked or a transaction was suspended in the past due to a breach of any terms prescribed by the Company
- The application contains false statements
- The Member has in the past, delayed fulfilling their obligation to make payments, failed to receive the Product for a long period of time, and/or refused to return or exchange a product, or gone into other defaults related to the Services provided by the Company or its affiliates without just cause
- The Member has performed prohibited acts in the past (specified in Article 15 of this Agreement)
- The Member is an organized crime group or any member of an organized crime group; has been associated with an organized crime group within the past 5 years; is an associated member of an organized crime group; is a criminal organization falsely registering as a political organization; is an organized crime syndicate; or is in any way equivalent to the stipulations mentioned above; or the Member has committed a violation of the law such as assault, fraud, threats, or interruption of the Service
- Any other breach of terms (including but not limited to this Agreement) or guidelines specified by the Company
Article 9 Product Purchases
1. Customers may use the Service to purchase Products, provided that the purpose of purchasing the Product through the Service is limited to personal use. Purchases for the purpose of resale or purchases based on a third party request shall not be deemed acceptable.
2. If a Customer wishes to purchase a Product, the Customer shall follow the procedures separately described by the Company to make a purchase application for the Product.
3. After registration and confirmation of the delivery address, order details, etc. entered by the Customer with regard to the aforementioned application, at the time the Customer clicks to order, the Purchase Agreement for the Product shall be formed between the Customer and the Company.
4. After the Purchase Agreement is formed, the Company shall process the shipping of the Products based on the order details. The Customer shall accept in advance that there may be a delay in delivery depending on the delivery area and the circumstances of the delivery.
5. The Company shall not be liable for non-delivery or receipt of incorrect items due to errors in the information provided by the Customer.
Article 10 Customs Duties and VAT (DDP - Delivered Duty Paid)
1. All customs duties, taxes, and import fees associated with international shipments are included in the purchase price.
2. The Company shall handle and pay all customs duties and taxes on behalf of the Customer.
3. Products will be delivered duty-paid to the specified address.
Article 11 Payment Method
1. The Customer shall pay to the Company the total sum of the sale price of the Product, shipping fees, and handling fees of the payment of the sale price as shown on this Site.
2. Customers shall make payment using a credit card in the name of the Customer (limited to credit cards specified by the Company) or other payment methods accepted by the Company.
3. Customers paying by credit card shall be subject to their agreement with the credit card company separately. Any disputes between the Customer and the credit card company related to the use of the credit card shall be settled between the Customer and the credit card company, and the Company shall bear no responsibility in respect thereof.
4. If the Customer makes payment by credit card, the Company shall execute the payment procedures at the time the Purchase Agreement is formed. If the Product ordered by the Customer is a reserved Product, the purchase price and associated handling fees may be deducted before the purchased Product is sent to the Customer.
5. In the event that the Customer's credit card payment for the purchase of a Product does not go through for any reason, the Customer shall understand that they are still under obligation to pay the full purchase amount for the Product by a method separately specified by the Company.
6. The Company implements 3D Secure 2.0 authentication system for credit card payments to prevent unauthorized use. When making payment by credit card, Customers may be required to complete additional authentication steps through their card issuer. The specific authentication method varies by card issuer and may include:
- One-time passwords sent via SMS or email
- Pre-registered passwords
- Other authentication methods specified by the card issuer
7. The Company shall not be liable for any payment failures or delays resulting from:
- Customer's failure to complete the required authentication process
- Technical issues with the card issuer's authentication system
- Incorrect or outdated contact information registered with the card issuer
- Other authentication-related issues not attributable to the Company
8. For questions regarding the authentication process or related issues, Customers should contact their card issuer directly.
Article 12 Termination of Purchase Agreement
1. In any of the following circumstances, the Company may terminate or rescind the Purchase Agreement and take other countermeasures deemed appropriate by the Company:
- The Customer has performed any of the prohibited acts specified in Article 15 of this Agreement
- The Customer has performed other acts related to their use of the Service suspected or deemed by the Company to be illegal or inappropriate
Article 13 Returns, Exchanges, and Withdrawals or Cancellations of Product Orders
1. Returns of the Product will be accepted only in the following cases:
- The Product is defective
- The received Product differs from the order content
- The Product is damaged during shipping
- The Company accepts the Product as a defective product
2. Product returns shall be handled in accordance with the procedures separately determined by the Company. For items listed in the preceding paragraph, the Company will bear the cost of returning the Product and either refund the purchase price, etc. paid by the Customer to the Company or offer a one-time-only replacement.
3. In cases where a replacement is requested, the Company will provide a replacement subject to product availability. If replacement products are not available due to stockout, a full refund will be provided instead.
4. Excluding cases in which liability can be attributed to the Company, orders by the Customer cannot be canceled from the time the Product is shipped until the time the Product is received by the Customer (return of the Product after receipt by the Customer shall be as specified in paragraph 1 of this article).
Article 14 Disclaimer related to the Product
1. The Company shall not assume any liability for, defects in the quality, materials, functionality, performance, compatibility with other products, or other defects of the Site and the Products, or for damage, losses, or harm etc. caused thereby, except as provided in the preceding article or as may be attributable to the Company.
2. In case of an inability to deliver the Product due to an unknown delivery address, the Company shall be deemed to have completed its performance of delivery obligations by contacting the Customer at the registered contact information and delivering the Product to the destination specified at the time of purchase. The Company shall be exempt from any obligation thereafter.
Article 15 Prohibited Acts
The following acts are prohibited and are deemed to be a breach of this Agreement. Any Customer who carries out any of the following acts shall be liable for compensation for all damages incurred by the Company or a third party due to their acts:
- Acts that cause or may cause inconvenience, loss, or damage to other Customers, third parties, or the Company
- Acts that cause or may cause an infringement of intellectual property rights such as copyrights, image rights, character rights, privacy rights, publicity rights, or other rights of other Customers, third parties, or the Company
- The use of the Site for business purposes (including reselling the Product or using the Service at the request of a third party without advance approval of the Company)
- Acts which do not comply or may not comply with public policy or other laws
- The registration of information that contains false or misleading contents
- The use, copying, sale, publishing, distribution, disclosure, or similar acts of contents obtained through this Site
- The collection, accumulation, or storing of personal information of other Customers
- The unauthorized use of the Member's user ID and password (including allowing a third party to access or use this Service, regardless of purpose, via the user ID and password of the Member)
- The act of uploading or sending to this Site, via e-mail or other means, content such as computer viruses, computer codes, files, or programs designed to interfere with, destroy, or limit the functions of computer software, hardware, and communications equipment
- Other acts that the Company reasonably determines inappropriate, such as damage to the Company's credit
Article 16 Withdrawal of Membership
1. Members may withdraw their membership at any time in accordance with the procedures prescribed by the Company.
2. Members shall lose their membership when the Company receives an application for withdrawal from the Member.
3. In the event that a Member wishes to completely delete their account information after withdrawing their membership or that a Customer who has not been registered as a Member wishes to completely delete their purchase information, they may review the Privacy Policy of the Company and apply here to request the deletion of their account or information.
Article 17 Suspension and Termination of the Service
1. The Company may terminate or suspend the service in any of the following cases:
- Regular or urgent maintenance of the Service system
- Regular or urgent system maintenance by a third party who provides services such as payment processing, data analysis, email transmission, hosting services, or customer service on the Company's behalf, or by a third party who supports the Company's marketing, or when the provision of their service is terminated or suspended
- Regular Service cannot be provided due to war, rioting, upheaval, labor disputes, earthquakes, eruptions, flooding, tsunami, fire, blackouts, or other emergencies
- Others cases the Company determines that temporary suspension is necessary for the operation of the Service
- The provision of the Service has become technically difficult or impossible
2. In case of termination or suspension of the Service due to reasons stated in the preceding paragraph, the Company shall notify Members in advance, except in case of emergency.
3. The Company shall not notify Customers who are not registered as Members.
Article 18 Disclaimer
1. In case of links provided by the Company from the Site to other websites or resources, or by third-party websites or resources connecting to the Site, the Company shall not be liable for the content, use, or outcomes (including but not limited to legitimacy, validity, correctness, certainty, safety, currency, or completeness) of the provided link. If the Company reasonably determines that the content of a linked website or resource is illegal or inappropriate for the management/operation of the Site, the Company may delete the linked website or resource without any notification to the Customer.
2. In any of the following cases, the Company shall not be liable for any damages, losses, harm, etc. directly or indirectly suffered by the Customer due to temporary suspension, termination, or modification of the Service:
- The Service was terminated or suspended due to reasons stated in Article 17
- The Company is unable to receive the necessary services from contracted telephone operators, shipping companies, or other service providers
- There is a technical reason the Company cannot respond
3. By processing contents of the Member registration, the Company shall fulfill its obligation and shall be exempt from liability related to such contents.
4. If a Customer causes any damages or harm to other Customers or a third party through the use of the Service, the Customer shall be liable for all recompense or expenses involved, and the Company shall not be held liable for any damages, losses, or harm.
5. The Company shall be liable only for direct losses or damages caused by the use of the Service (including the provision of information by the Company in connection therewith), excepting when such damages are due to willful misconductor gross negligence of the Company.
6. If, in the presence of appropriate security measures taken by the Company, Site data has been illegally accessed or compromised by computer viruses causing damages, losses, or harm to Customers, the Company shall not be held liable for such damages, losses, or harm.
Article 19 Intellectual Property Rights
1. All intellectual property rights of the contents provided through the Site shall belong to the Company or a third party who has granted license to the Company. The Terms of Use of the Site do not permit the use of a license to the Company's website or intellectual property rights related to the Site.
2. Regardless of the purpose, if any act prohibited by domestic or foreign copyright law or other laws such as unauthorized duplication, reproduction, or other unauthorized secondary use of the Company's content is found, the Company may immediately take legal action.
3. In the event of a dispute with a third party involving violations of the provisions of this Article, the Customer shall resolve the dispute at their own burden and expense and shall not cause any damages, losses, or harm to be incurred by the Company.
Article 20 Privacy Policy
Customers shall use the Site after consenting to the Privacy Policy separately established by the Company regarding the handling of personal information.
Article 21 Changes to the Service Contents
1. The Company may change or terminate the contents of the Service without the consent of the Customer.
2. Regardless of whether the Company changes or terminates the contents of the Service, the Company shall not be liable to any Customer.
Article 22 Miscellaneous
1. Customers shall not transfer or collateralize to a third party their position as a Customer or the obligation and rights based on such position without the prior consent of the Company.
2. In case a problem arises that cannot be resolved through this Agreement or the guidance of and correspondence with the Company regarding the use of the Site, the Company and the Customers shall negotiate to reach a solution in the spirit of good faith.
3. These Terms of Use are governed by the laws of Japan. If there is a need for litigation regarding the use of the Service, the Company and Customers agree and accept that the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.