Shipping and Return

Shipping

About Delivery

All orders are shipped from Japan.

Orders placed by 11:59 AM Japan Standard Time (JST) on a business day will be confirmed by our team that day and shipped on the following business day.

Please allow approximately 4–7 business days for delivery from the date of shipment.

Customers cannot select a shipping carrier or request a specific delivery date or time. We will choose the most appropriate shipping method based on the destination and the products ordered.

Delivery may be delayed or temporarily suspended due to weather conditions, natural disasters, public health emergencies, carrier disruptions, or other circumstances affecting the destination.

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can track your order by clicking the tracking number in the email.

Shipping Schedule for General Products

We will ship your order on the next business day after it has been confirmed. Please refer to the following schedule:

  • Orders placed from Monday 12:00 PM to Tuesday 11:59 AM: Confirmed on Tuesday and shipped on Wednesday.
  • Orders placed from Tuesday 12:00 PM to Wednesday 11:59 AM: Confirmed on Wednesday and shipped on Thursday.
  • Orders placed from Wednesday 12:00 PM to Thursday 11:59 AM: Confirmed on Thursday and shipped on Friday.
  • Orders placed from Thursday 12:00 PM to Friday 11:59 AM: Confirmed on Friday and shipped on the following Monday.
  • Orders placed from Friday 12:00 PM to Monday 11:59 AM: Confirmed on Monday and shipped on Tuesday.

Important Information

  • Orders are not confirmed or shipped on weekends or Japanese national holidays.
  • If a Japanese national holiday falls within the schedule above, confirmation and shipment may take place on a later business day.
  • Customers cannot select a shipping carrier or request a specific delivery date or time.
  • We may be unable to combine separate orders, including orders placed using different payment methods or confirmed on different dates.
  • We do not accept orders using freight-forwarding services or orders placed for resale.
  • All online orders are shipped internationally from Japan and cannot be collected from a physical store.
  • We currently do not ship to addresses within Japan.
  • If you pay by credit card, your card will be charged when we confirm your order. Your card may therefore be charged before your order is delivered.

About Shipping Fees

Free shipping is available to all members. Non-members will be charged a USD 30 shipping fee per order for all available destinations.

Duties and Taxes

All international orders are shipped on a Delivered Duty Paid (DDP) basis. Tsuchiya Kaban covers all applicable import duties, taxes, and customs clearance fees. You will not be charged additional customs fees upon delivery.

U.S. Orders Over USD 2,500

For shipments to the United States with a customs value of USD 2,500 or more, U.S. Customs and Border Protection may require a formal customs entry.

If additional information is required, FedEx may contact the recipient directly by email or SMS to verify importer identification information, such as an SSN for an individual or an EIN for a business. FedEx may also ask the recipient to complete CBP Form 5106.

No action is required unless FedEx contacts you.

For your privacy and security, please provide sensitive information only through the official FedEx Import Tool or another channel you have verified directly with FedEx. Tsuchiya Kaban will never ask you to send your SSN or EIN by email, chat, or through our contact form, and we do not collect or store this information.

If you are unsure whether a message is genuine, please visit fedex.com directly and confirm that the tracking number matches your Tsuchiya Kaban order.

This customs identification process does not require an additional payment. Duties, taxes, and customs clearance fees are covered by Tsuchiya Kaban. If FedEx asks you to make a payment, please Contact Us before paying so that we can confirm the charge.

Please respond promptly if FedEx requests customs information, as a delay in responding may delay delivery or result in the shipment being returned.

Returns and Exchanges

When your order arrives, please inspect it promptly to make sure that you have received the correct item and that it is free from defects or damage.

If your item is damaged, defective, or different from what you ordered, please Contact Us within 10 days of delivery.

For customer-requested returns, exceptions may be considered if the item is unused and in its original condition and you contact us within 10 days of delivery. Please see our Return and Refund Policy for full details.

Exchanges for Damaged, Defective, or Incorrect Items

All products undergo a strict quality inspection before shipment.

If your item arrives damaged or defective, or if you receive an item different from the one you ordered, we will arrange an exchange.

Please Contact Us as soon as possible and within 10 days of delivery. After confirming the details of your order and the condition of the item, we will arrange a replacement.

If the replacement item is out of stock, we will issue a refund instead.

Returning an Item

Leather products are delicate. While the item is in your possession, please take care to protect it from scratches, sharp objects, water, sweat, stains, pressure marks, and other damage.

When returning an item, please include all original packaging and accompanying items, including the product box, accessories, brushes, keys, material labels, tags, and non-woven fabric or dust bag.

All returned items must be unused and in their original condition. Eligibility for a return or exchange will be determined based on the condition of the item when it is returned to us.

Customer-Requested Returns

As a general policy, we do not accept returns for personal reasons after delivery. Exceptions may be considered only under the conditions set out in our Return and Refund Policy.

To qualify for consideration:

  • You must contact us within 10 days of delivery.
  • The item must be unused and in its original condition.
  • The item must be returned with all original packaging, accessories, labels, tags, and accompanying materials.

Return shipping costs and any duties, taxes, or related fees incurred in connection with the return will be deducted from the refund.

Once the returned item arrives at our warehouse in Japan, we will inspect it. If the return is approved, we will issue a refund within one to two weeks after completing the inspection.

EU Right of Withdrawal

If you are a consumer based in the EU, you have a separate right of withdrawal under EU law. Please see our EU Right of Withdrawal page for details and to submit a request.

Refunds

Approved refunds will be issued to the original payment method, less any applicable deductions described in our Return and Refund Policy.

Depending on your credit card issuer and billing cycle, the original charge and the refund may appear on separate statements. It may also take additional time for the refund to appear in your account after we have processed it.

Please contact your credit card issuer directly if you have questions about when the refund will appear on your statement.

Returns We Cannot Accept

We cannot accept a return in any of the following circumstances:

  • More than 10 days have passed since the date of delivery, unless otherwise required by applicable law or agreed to by Tsuchiya Kaban in writing.
  • The item has been used or is no longer in its original condition.
  • The item has been damaged, stained, altered, or broken after delivery for reasons not attributable to Tsuchiya Kaban.
  • The original packaging, accessories, labels, tags, or accompanying materials are missing.